1. Introduction

Welcome to UKRA. These Terms and Conditions govern your use of our website and services. By accessing, browsing, or making a purchase on our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

2. User Accounts and Registration


  • To place an order or access certain features, you may be required to create an account.

  • You must provide accurate, current, and complete information during the registration process.

  • You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. UKRA reserves the right to terminate accounts, remove or edit content, or cancel orders at our sole discretion.

3. Product Information and Pricing


  • UKRA is a multi-vendor marketplace. While we strive to ensure that all product descriptions, images, and prices provided by our vendors are accurate, errors may occur.

  • We do not warrant that product descriptions or other content on this site are 100% accurate, complete, reliable, or error-free.

  • Prices are subject to change without notice. In the event of a pricing error, we reserve the right to cancel any orders placed for the item at the incorrect price.

4. Order Acceptance and Cancellation


  • Your receipt of an order confirmation does not signify our final acceptance of your order. UKRA and its vendors reserve the right to accept or decline your order for any reason, including lack of stock, errors in pricing, or suspected fraud.

  • You may request to cancel your order before it has been dispatched. Once the product is shipped, the order cannot be canceled and will fall under our Return Policy.

5. Payment Terms


  • We offer multiple payment methods, including Cash on Delivery (COD), mobile banking (e.g., bKash, Nagad).

  • By submitting payment information, you represent and warrant that you are authorized to use the chosen payment method.

6. Shipping and Delivery


  • Delivery timelines are estimates and commence from the date of shipping, rather than the date of order.

  • Delivery times may vary depending on your location and the respective vendor's processing time. UKRA is not liable for any delays caused by external courier services or unforeseen circumstances.

7. Returns and Refunds


  • If you receive a defective, damaged, or incorrect product, you must notify us within the timeframe specified in our Return Policy.

  • Returned items must be in their original packaging, unused, and with all tags intact.

  • Refunds will be processed according to our standard Refund Policy and will be credited to your original method of payment or mobile banking account.

8. Intellectual Property

All content included on this site, such as text, graphics, logos, images, and software, is the property of UKRA or its content suppliers and is protected by copyright and intellectual property laws. You may not reproduce, duplicate, or copy any material from this website without written consent.

9. Limitation of Liability


  • UKRA acts as a platform connecting buyers and sellers. We are not directly responsible for the manufacturing quality, safety, or legality of the items sold by third-party vendors.

  • Under no circumstances shall UKRA be liable for any direct, indirect, incidental, or consequential damages arising out of your use of our website or products purchased through it.

10. Prohibited Activities

You agree not to use the website for any unlawful purpose, including but not limited to:


  • Attempting to interfere with the website’s network security.

  • Engaging in fraudulent transactions.

  • Using the platform to distribute spam or malicious software.

11. Governing Law

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

12. Changes to Terms and Conditions UKRA

reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new terms.